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Communication Abilities in Health Management
Department / Program Health Management
Course Code 15203
Type of Course Required
Level of Course First Cycle
Year of Study 2016-2017
Semester Fall Semester
Number of National Credit 3
Number of ECTS 4
Name of Lecturer

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Learning Outcomes To examine and recognize communication process, communiation theories, interpersonal factors about communication and communication methods .
Courses Contribution to Program Learning Outcomes
    1 2 3 4 5
 1-  To have knowledge about theoretical and practical information related to the field of health management and to be able to implement this knowledge X
 2-  To gain knowledge and skills on understanding, analyzing and directing administrative, financial, technical and medical process of health organizations. X
 3-  To have knowledge and skills on managing information systems on health management and to be able to effectively us it. X
 4-  To understand basic elements of health system in national and international level, to comprehend health planning and health policy, to analyze health sector economic and financially. X
 5-  To have knowledge and skills to make quantitative and qualitative analyses in health management and to be able to implement this knowledge. X
 6-  Critical and innovative thinking in problems faced during health management process, having the ability to use scientific methods and technics in decision making and problem solving. X
 7-  Following the changes in the field of health care management and have the ability to provide specific solutions related health care system of the country. X
 8-  Having the ability to conduct effective communication and teamwork X
 9-  Being aware of legal, social and ethical responsibilities, comply with the legal regulations and ethical principles of health management area. X
Made of Delivery Face to Face
Work Placements NA
Recommended Optional Programme Components NA
Course Content Week Topics
1 Introduction to Communication skills in health care management
2 Concepts related Communication and communications theories
3 Communication process and the elements of the process  
4 Verbal communication
5 Non-verbal communication
6 Written communication
7 Organizational communication and administrator
8 Interpersonal communication and communication skills
9 Communication skills in health care management
10 Health communication skills (communication in hospital setting)
11 Health communication skills (communication with Physician)
12 Health communication skills (communication with nurse)
13 Health communication skills (communication with patients and patient relatives)
14 Social communication in health
Recommended Readings

1. Shortell Stephen,M. And Kaluzny, Arnold, D., Health Care Management, 4th Edition, Delmar Thomson Learning, NY, 2000.

2. Borkowski, Nancy, Organizational Behaviour in Health Care, Jones and Bartlett Publishers, Boston, 2005.

3. Okay, Ayla, Sağlık İletişimi, Mediacat Kitapları, İstanbul, 2009.

Learning Activities and Teaching Methods Lecture, Discussion
  Number %
Mid-Term : 1 40
Quiz :
Assignment :
Project :
Assignment :
Laboratory :
Other :
Final Examination : 1 60
Language of Instruction Turkish
Work Placement NA
Activities Quantity Duration Total Work Load
Course Duration 14 3 42
Hours for off-the-classroom study (Pre-study, practice) 14 3 42
Individual Study for Mid-term Exam(s) 1 16 16
Individual Study for Final Exam 1 18 18
Total Work Load     118
Total Work Load/ 30 (s)     3,93
ECTS Credit of the Course     4



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