Office Services And Secretary

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Office Management and Secretarial
Qualification Awarded

Students are awarded with a Short Cycle Degree in Office Management and Secretarial upon successful completion of all the requirements in the curriculum and fulfilling all other requirements for graduation.

Level of Qualification

Short Cycle Degree


At the end of the programme, the student;
1.can perform the office services of an institution effectively,<,
2.plans administrative operations as an administrative assistant,
3.organize the daily schedule of the manager or managers,
4. plans the national or international organizations hosted by the employer institution, carries out tasks like making reservations, announcements, welcoming and accommodation,
5.can carry out corporate communication effectively as an employee working in the center of the institution,
6.can organize the internal meetings, (selection and arrangement of the meeting place, announcing the meeting to the attendants, presenting the related document to the managers and attendants before meetings, preparing the document and information the manager will possibly need, preparing the meeting minutes, announcing the decisions to the attendants, etc.),
7.can use the contemporary office technology and equipment easily.

Specific Admission Requirements

Students' admission to higher education is based on a nation-wide Transition to Higher Education Exam(YGS). The examination is held once a year and is administered by the Student Selection and Placement Center (OSYM). Candidates gain access to institutions of higher education based on their composite scores consisting of the scores on the selection examination and their high school grade point averages. Technical High School graduates can register without an exam by the law 4702.

Specific Arrangements for Recognition of Prior Learning

The students of our University have the right to request the recognition of their prior learning at different universities. For the recognition of their prior learning, they should submit their transcript and course contents to the relevant department in the first semester of their registration year.

Qualification Requirements and Regulations

The requirements for getting Second Cycle Degree are to complete 120 ECTS credit hours as divided below and to fulfill all other requirements
a.(95) ECTS Credit hours covering (28) compulsory courses as detailed in the curriculum. b.(25) ECTS Credit hours covering (10) elective courses as detailed in the curriculum.
c.Maximum study period to receive Short Cycle Degree is 4 years.

Profile of The Programme

The purpose of this program is to train members of profession who can organize the administrative operations of public and private managers and carry out their office services and who are competent and knowledgeable enough to keep up with the changing administrative mentality and flow of work. The programme includes fundamental vocational courses such as Office of Management and Executive Assistant, Keyboard Techniques, Effective Speech, Protocol and Rules of Social Behavior, Business Correspondence, Filing, Professional Foreign Language, Organizational Behavior, Industrial Psychology, Crisis and Stress Management, Public Relations, Communications, Human Resources Management the Basic Law together with preparing the students for furthering the education with a first cycle degree. Knowledge, skills and behaviors acquired during the training period forms the basic abilities for profession in the field of Office of Management and Executive Assistant as secretaries in public or private institutions, administrative assistants or office managers.

Program Learning Outcomes
After successful completion of this program, the students will be able to;
 1-  Lifelong learning offers the ability to win the behavior of
 2-  Provide oral and written communication skills
 3-  Global and societal context, offers the ability to have a comprehensive look
 4-  Independent treatment, offers the ability to use initiative
 5-  Professional ethics and responsibility offers the ability to show
 6-  Discipline offers the ability to make intra-and inter-disciplinary teamwork
 7-  Self-assessment offers the ability to manage
 8-  Confidence in yourself, the community offers the ability to make presentations in front of
 9-  That may be have a knowledge of foreign language at a sufficient level.
Occupational Profiles of Graduates

The occupational profiles of the graduates contain: Members of profession who can comprehend the changing business and administration mentality, who is aware of the expectancies arising out of this change, who is competent enough to fulfill the expectancies in question, who is responsible without the need of getting orders, who can use initiatives when needed, well versed in office technology and who has outstanding communicative skills.

Access to Further Studies

After learning Associate Degree, students can continue their undergraduate programs of universities with DGS exam.

Examination Regulations, Assesment and Grading

In the evaluation of course grading, depending on the type of the course, oral exams, homeworks, projects or laboratory works are taken into consideration. As for the assesment of the examinations; one midterm exam and/or other studies which take the place of mid-term exam has the contribution of 40% and the contribution of the final exam to the course grade is 60%. The research projects in the students'own fields are conducted by the teaching staff for the students' own development. A make-up exam is given to students with certified excuses accepted by the relevant executive board within one day after the final examinations are over.

Graduation Requirements

The requirements to graduate from Office Management and Secretarial Training Program are based on the following conditions:
* To be successful from all the courses required for graduation within the time period defined in the related regulation and to finish the study programme with the GPA of at least 2.00

Mode of Study
Full - Time
ECTS Coordinator

Assist. Prof. Dr. Muzaffer TEKİN


Mehmet Akif Ersoy University Vocational School of Higher Education Office Management and Secretarial Programme 15100 Burdur-Turkey
Tel:+90 248 2134545/4575
Fax:+90 248 2345604

Course & Program Outcomes Matrix
Course Unit Title P1 P2 P3 P4 P5 P6 P7 P8 P9
Atatürk`s Principles And History Of Tukish Ii
Commercial Mathematics
Computer Office Programs
Computer Technology I
Diction 5 5 1 4 1 3 4 5
Directed study
Documantation And Archiving
Effective Presentation Techniques 5 5 5 4 4 5 5 5 2
Executive Assistant
Foreign Language I(English)
Foreign Language Ii (English)
Fundamental Law
Good And Infliantral Speaking
Human Resources Managament
Keyboard Techniques
Lobour And Social Security Law
Office Management
Professional Correspondence
Protocal And Social Behavıour Rules
Public Relations
Public-Private Sector Structure
The Diction
Turkish Language
Working Pscyholojy
Workplace Practıce
Workplace Traınıng
Evaluation Questionnaires
 1. Stating the content and objectives at the beginning of the course
 2. Supplementing the course with current issues
 3. The clarity of the exam questions and their appropriateness to the course
 4. The contribution of the course to your knowledge and skills
 5. Access to the course sources
 6. The relativeness of the course compared to the other courses in the department
 7. The selection of the sources according to the objectives of the course
 8. The contribution of the assignments to the course
 THE EVALUATION OF THE INSTRUCTOR Very Good Good Average Poor Very Poor No Idea
 1. The way the instructor handles the course
 2. The instructor's competence in answering the questions in the class
 3. The instructor's encouragement to take part in the class by allowing different ideas and comments
 4. The instructor's preparation for the class
 5. The efficient use of class time
 6. The instructor's in-class management
 7. The instructor's objective evaluation of the exams and assignments
 8. The instructor's punctual and regular attendance
 9. The instructor's rapport with the students
 10. The availability of the instructor’s time except for the class time and the sufficiency of the time s/he allocates to you
Graduates who successfully complete this program;
 1. have high level information and skills supported by the course books that include the most recent information, application equipment and other scientific sources related to education technologies, teaching profession, general information and basic sciences; use these informations and skills in daily life and in jobs,
 2. examine and evaluate concepts about education technology and teaching profession, ideas and data with scientific methods; diagnose, analyze and discuss complicated problems and subjects; develop suggestions based on scientific discoveries and evidences,
 3. inform the audiences who are not expert and do not have information about education technology and teaching profession; express related ideas about these problems and solutions with written and oral,
 4. have learning to learn, self control, critical thinking, creative thinking skills and perform independent studies related to study field,
 5. get responsibilities and try to produce solutions when faced with unexpected and complicated cases in applications of education technologies and teaching professions,
 6. know students’ interests, wishes and needs; know social, cultural and economic properties of families and environment; plan, apply and manage learning and teaching process suitable for these properties; get students active participation in learning process,
 7. know information about education technologies and teaching professions and comprehend adequately; have information about foreign language in level of communicating with professional colleagues,
 8. have information about computer software and hardware in level of teaching computer and information and communication technologies courses and supporting other teachers; use information and communication technologies,
 9. consider social, scientific and ethic values in levels of gathering data, analyzing, interpreting, announcing when doing teaching professions or working in private sector, being researcher or source of data,
 10. continuously try to develop with doing self assessment; be on new information and ideas ; play affective role in developing of themselves and their intuition; know and behave according to the laws about their job, main values and principles, know the rights about job security and social security; have conscious about protecting social values and environment,
 11. evaluate students’ improvement and learning, get students to evaluate themselves and other students; use the results of evaluation for better instruction; share the results with student, family, managers and teachers.

 1. Your percentage of attendance
 2. Did you do any preparations for this course? (except some activites like quiz, homework, labs,mid-term exams, final exams)


a. If yes, preparation time per week (hour)

 3. Did you do any assignments as a part of this course?


a. If yes, number of the assignments done

b. Average time spent in preparing the assignment (hour)

 4. Did you prepare any presentations or seminars as a part of this course?


a. If yes, number of the presentation/seminar done

b. Average time spent in preparing each presentation/seminar (hour)

 5. Did you take a midterm exam in this course?


a. If yes,number of the mid-term exams you done

b. The average time you spent on preparing for each mid-term exam (hour)

 6. Did you make any projects as a part of this course?


a. If yes, number of the projects done

b. The average time you spent on doing each project (hour)

 7. Did you attend any laboratory work as a part of this course?


a.If yes, number of the laboratory works you attended

b.The average time you spent on each work (hour)

 8. Did you attend any field surveys as a part of this course?


a. If yes, number of field surveys you attended

b. If yes, the average time you spent on each survey (hour)

 9. Did you take the final exam of this course?


a. If yes, the average time you spent on the final exam (hour)


  1st  Year (Fall Semester)
 Course Code Course Title Type of Course N.C.* ECTS
  17109 Managament Required 2 3
  17111 Protocal And Social Behavıour Rules Required 4 5
  17101 Account Required 4 5
  17103 Keyboard Techniques Required 4 6
  17113 Computer Office Programs Required 2 3
  17107 Communication Required 2 3
  17105 Fundamental Law Required 2 3
  17180 Foreign Language I(English) Required 2 2
    Total 22 30

  1st  Year (Spring Semester)
 Course Code Course Title Type of Course N.C.* ECTS
  17280 Foreign Language Ii (English) Required 2 2
  17108 Professional Correspondence Required 4 5
  17106 Economi Required 2 3
  17112 Documantation And Archiving Required 3 3
  17102 Good And Infliantral Speaking Required 4 5
  17104 Directed study Required 2 4
  17110 Public-Private Sector Structure Required 4 5
  17114 Working Pscyholojy Required 2 3
    Total 23 30
    Annual Total : 45 60

  2nd  Year (Fall Semester)
 Course Code Course Title Type of Course N.C.* ECTS
  17211 Computer Technology I Required 3 3
  17205 Executive Assistant Required 4 6
  17201 Commercial Mathematics Required 2 3
  17203 Public Relations Required 4 6
  17209 Office Management Required 2 3
  17207 Lobour And Social Security Law Required 2 3
  17223 Human Resources Managament Elective 2 3
  17215 Effective Presentation Techniques Elective 2 3
    Total 21 30

  2nd  Year (Spring Semester)
 Course Code Course Title Type of Course N.C.* ECTS
  17170 Turkish Language Required 4 4
  17202 Workplace Practıce Required 10 10
  17204 Workplace Traınıng Required 7 12
  17160 Atatürk`s Principles And History Of Tukish Ii Required 4 4
    Total 25 30
    Annual Total : 46 60

* N.C.: National Credit

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